Return / Refund Department. We offer a 30 Day - 100% Satisfaction Money Back Guarantee (less shipping and handling where handling is a $10 charge for every opened bottle). We offer this money back guarantee to all unsatisfied customers - we are confident that you will be amazed with the results of your purchase. We use only the freshest quality and most potent herbs in our formula, and for this reason we know you will be completely satisfied with your purchase. However if you wish to return your purchase then simply follow the checklist below. 1. First we require and email stating why you are returning your products. 2. Include your Name - Order # and the Date of when the order was made. 3. Send all remaining bottles including opened one to the following address: Elite Fulfillment PO Box 30022 3989 Quadra St. Victoria BC V8X5E1 Canada 4. Once we receive the returned bottles and product we will issue a refund. 5. We will refund your credit card within an hour of receiving your package - there will be no further delays. Please note: We do not refund purchases until we receive the returned products.THERE ARE NO EXCEPTIONS. If you order a product and ask for the order to be refunded before you actually receive it then you will have to wait until the order has arrived to your address and then simply returned it to us unopened. Once we receive it then a refund will be issued. This procedure cuts down on fraudulent claims and theft. Privacy We will never make public or sell your name or e-mail address information. We will never send our customers any unsolicited letters, and we will only contact you if your order information is incomplete. Our orders are discreetly shipped in a plain package with a shipping label from Shippers Delivery Service. We do not specify on the outside of the package the contents inside.